In-house items are handcrafted and undergo a rigorous quality- assurance process.
Heat transfer designs on apparel and other garments: For best care, machine wash cold and hang dry. Avoid direct heat to design.
As a small business, for some products (primarily the exclusive swoochie™️ line), we do use a third party company for production. Please allow up to 15 business days for production and shipping. COVID MAY IMPACT THIS TIME AND IT COULD BE LONGER THAN THE TYPICAL 15 BUSINESS DAYS
Refunds: We do not accept returns or offer refunds. However, we want you to be pleased with each piece you purchase from us. If a product arrives defective, please take a picture within 24 hours of delivery and email the picture immediately to firstname.lastname@example.org. We will contact you once we receive the uploaded image. Please note, in addition to the image, your email must include your first and last name, email address associated with your order and order number. Our mailing address is 6 South Bridge St, #96, Mountville, PA17554 our contact number is 717-601-2254
What payment methods do you accept?
We accept VISA, Mastercard, Discover, American Express, and Paypal. We reserve the right to refuse any order. We also reserve the right to perform additional security checks on payment methods in some cases.
Our goal is to ship within 2-3 business days for all items that are ready-to-ship (this does not include the exclusive swoochie™️ line as it is printed when ordered and ships in approx. 15 business days from the production company).
Will tracking of my order be available?
Of course! Tracking will be emailed when the item is shipped.
Shipping oversized items (i.e. totebags, handbags, etc.), will require additional shipping charges.
Please remember that once Kai Designs drops off your package at the post office (or other shipping partner, if applicable), we have no control over the delivery speed. It is in USPS's (or other carrier) hands.
If you have not received your package within 14 days of shipping, please contact USPS (or other shipping partner, if applicable) and provide them with the tracking number. Kai Designs is unable to open any USPS (or other carriers) cases on your behalf. You may contact Kai Designs for assistance, but we are not responsible for the lost merchandise. Also, keep in mind, if you did not purchase insurance we cannot replace your items.
Address Changes: If you accidentally entered the wrong address when filling out your transaction, don't fret! Just contact me to let me know you need the shipping address changed. If you do not get a response from me within 12 hours, please email me again to ensure I received the correct address.
Kai Designs does ship internationally. Additionally fees (shipping, customs, etc.) apply.
You know the state of PA wants their cut! So, you'll be charged the applicable 6 % tax rate upon checkout.
By law, a 1% local tax is added to purchases made in Allegheny County, and 2% local tax is added to purchases made in Philadelphia
Copyright and Trademark:
All original contents of this website, included but not limited to words, images and sounds, are © 2017 Kai Designs All rights reserved and swoochie All rights reserved. You may not reproduce, copy, download or distribute any content of this site without first obtaining Kai Designs' express written authorization unless otherwise authorized by law.
Trademarks appearing on this website, including but not limited to Kai Designs, LLC, Kai Designs, and swoochie are the property of their respective owner and may not be reproduced without their owner's express permission.
Disclaimer: The swoochie™️ line does not guarantee you will not sweat in these garments. Each person’s body is different and you may or may not sweat/perspire.
Use of Digital Images:
All images on the Kai Designs website are the intellectual property of Kai Designs. All rights reserved. Any use of any images on the Kai Designs, LLC website, including the reproduction, modification, distribution, replication, without the express written permission is strictly prohibited.
Promo Codes and Coupons:
Promo codes cannot be combined with other offers, discounts and/or promotions. Generally, only one promo code may be used per order. Some exclusions may apply. Each promo code is valid for a limited time only and expires on the date specified in the offer. Promo codes are subject to product availability. Kai Designs reserves the right to deny fraudulent use of a promotional code.
We make every attempt to represent product colors as accurately as possible. Image colors may vary depending on computer monitor resolution.
Product backgrounds and borders are property of Pic Collage and/or other apps, either free or paid.
“Affirm loans are made by Cross River Bank, Member FDIC." to "Payment options are offered by Affirm, are subject to an eligibility check, and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681